We want you to be happy with your order. If something isn't right, here's how returns and refunds work.
Changed your mind?
You can cancel your order and return it within 14 days of the day you receive it, for any reason.
To be accepted, returned items must be:
- Unopened and factory sealed: for health and hygiene reasons, we can't accept supplements once the seal has been broken.
- Unused and in their original packaging.
How to return an item
- Tell us first: email [email protected] within 14 days of receiving your order, with your full name, order number and the item(s) you'd like to return.
- We'll send your return address: items go back to the fulfilment centre that sent your order. You'll also find this on your delivery packaging, marked "Return Address".
- Send it back: post the item(s) to us within 14 days of telling us. We recommend a tracked service, as we can't be responsible for returns lost in transit.
Return postage
If you've changed your mind, you pay the cost of sending the item(s) back. If your item is faulty, damaged or not what you ordered, we'll cover the return cost (see below).
Refunds
- We'll refund you within 14 days of receiving your return, to your original payment method. We'll email you when it's been processed.
- Your refund includes the price of the returned item(s) and the standard delivery charge you originally paid / does not include the delivery charge you originally paid.
- If you chose a faster, more expensive delivery option, we'll only refund the cost of our standard delivery.
- Depending on your bank or payment provider, it can take 3–5 working days for the refund to appear in your account.
Faulty, damaged or incorrect items
If your order arrives damaged, faulty or isn't what you ordered, email
[email protected] within 48 hours of delivery with your order number and photos of the item and packaging.
We'll arrange a replacement or a full refund, including the original delivery charge, and cover the cost of returning the item. This doesn't affect your legal rights.
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